In this episode we speak with Jonathan Rubinstein, the Founder and CEO of Joe Coffee, a unique coffee company based in New York City. In addition to brewing and serving the highest quality coffee out of 25 bespoke cafes, the company extends its offerings through a wide range of licensing and wholesale relationships.
Jonathan founded Joe Coffee in 2003, after a stressful career as a talent agent. His current investors include Danny Meyer among others.
Three key takeaways from this episode include:
1. Think about handing over a little bit of sunshine with each customer interaction.
2. Diversifying business lines can create resiliency in your business model.
3. Tough feedback can make you better for the long run.