Small business NexGen Air Conditioning and Plumbing has become a Wrench Group brand, but they're determined to keep operating with their strong community-driven mission.
NexGen, a home services company out of Southern California, offers air conditioning, drain cleaning, plumbing, heating, and air quality services. They serve customers in both residential and light commercial buildings and make their own heating and cooling equipment. What began as a five-person team is now a company of 400 with a solid mission to provide personal and individualized customer service to every client. NexGen has proudly advertised as a family business since it was founded 15 years ago by an HVAC technician named Ismael Valdez. Valdez currently serves as the company's President, and he promises that NexGen's devotion to transparent pricing and excellent customer service will continue under Wrench.
"Milestones like today are what we've pursued since I started NexGen with just five technicians and an American dream," Valdez told Business Wire. "Joining the nation's best home service companies in Wrench Group will help us to grow upon our reputation of family-like service to support thousands more customers every year."
Wrench Group is a home repair and maintenance brand that operates in 21 markets across 11 states. Serving more than 1.7 million customers, Wrench joins with smaller businesses to provide guidance and support to expand their client base. With this partnership, Wrench is now able to serve customers in Southern California. Ken Haines, CEO of Wrench Group, told Business Wire that he believes this alliance is the right fit because of NexGen's sustained customer service during its years of exponential growth. Haines also admires Valdez's commitment to his community; in addition to the 100,000 homeowners they serve in Southern California, NexGen also has an initiative called Project X. This venture provides free heating and cooling to families of military veterans and underserved populations.