Since launching 11 years ago, Zoro.com has been a one stop shop for supplies, equipment, and tools for small businesses worldwide. The company has gone from strength to strength and grown steadily to become an impressive e-commerce success story.
When Zoro.com was launched as a subsidiary of W.W. Grainger, Inc., the company only had 20 employees managing the online sale of 180,000 items. The items were pivotal tools, electronics, machinery, and equipment for businesses spanning the education, medical, and construction industries, just to name a few. By 2016, Zoro.com had grown to a scale where it was offering 1 million unique products for sale on its website. This number exploded to 7 million unique products by its 10th anniversary.
Zoro.com's success stems from being customer centric at every turn, offering services like fast shipping and rapid customer service response that prioritize client needs and help them run their businesses efficiently. Today, Zoro.com has approximately 500 team members in the U.S. all working toward the company goal “to make it easy for every customer to find exactly what they need to develop and maintain a successful business.”